WARRANTY COURIER

If a product you bought from us turns out to be defective within the legal guarantee period, you can send it to us quickly and easily with our Warranty Courier: fill in the form below, a courier will collect the product at the address you specify and bring it back to you once the claim has been handled. To use the service, please log in to your customer account or register.

Costs

The service is free of charge if the claim is justified. If it turns out that the product is not defective or the fault was caused by improper use, we charge a flat transport fee of €10 (incl. VAT). Please use the service only if you are sure that the product is faulty.

Your rights

Describe the defect and tell us what remedy you would like. You can first ask for free repair or replacement. If this is not possible, fails, or is not carried out within a reasonable time, you can ask for a price reduction or terminate the contract. If a refund may be due, please also provide your IBAN.

Time limits

The legal guarantee for consumers lasts at least two years from delivery, or longer if the law of your country of residence provides so. If a defect appears within one year of delivery (or within a longer period provided by your national law), it is presumed to have existed at the time of delivery. We aim to complete the repair or replacement within 15 days of receiving the product.

Sending the product yourself

You do not have to use the Warranty Courier. You can also send the product yourself to:

iPon Computer Kft.
Tüzér utca 13, 1134 Budapest, Hungary

If the claim is justified, we reimburse your shipping costs against proof, up to the cost of the Warranty Courier. We do not accept parcels sent cash on delivery or with postage due.

Packaging

- Send the product complete with all accessories, if possible in its original packaging. Products sold as a set (KIT) can only be claimed together. Put the original packaging in an outer box so that the shipping labels are not stuck directly on it.
- Use a double-walled box and filling material. We do not accept envelopes, not even padded ones, even if the courier recommends them.
- If you send several products, separate them so that they do not damage each other.
- For complete PCs without the original CPU cooler, secure the cooler (e.g. with foam, polystyrene or crumpled paper, usually from the side of the case) or remove it and pack it separately next to the PC.
- The courier does not check the contents. We are not liable for damage caused by insufficient packaging. If you need help with packing, our colleagues will be happy to help.

Fault description

Describe briefly and precisely how the fault shows itself (e.g. does not start, stripes in the lower right corner of the picture, grinding noise). You do not need to say which component is faulty. For crashes or restarts, please describe the circumstances (operating system, running applications, most recently installed components); this speeds up the diagnosis. Space is limited; please do not repeat information from other fields (serial number, product name, date of purchase).

We test the product based on your description. General statements such as "broken", "does not work" or "don't know" slow down the process. We cannot process the request without a fault description.

Documents

Enclose a copy of the invoice and, if available, the warranty card. If the product has a manufacturer's warranty (e.g. monitors, notebooks, printers), please enclose it too. Products altered so that they can no longer be identified cannot be claimed. Please back up your data before sending.

Return to you

Products collected by the Warranty Courier usually reach us within 3 to 5 working days. Once the claim has been handled, we send the product back to you by courier as well. The courier cannot hand over a replacement product when collecting.

Notes on specific product groups

- If the product does not work properly in another device (not a PC), please state the exact type of the device.
- Memory: state the processor with which the problem occurs. For memory kits, mark the faulty module if known.
- Motherboards with LGA socket: fit the socket protection cap. Without it, pins bent during transport cannot be claimed.
- All motherboards: enclose the I/O shield, packed separately or protected so that it does not damage the board. Without it, the manufacturer may reject the claim.
- Ink cartridges, toners, drums, print heads: enclose at least one test page.
- Dead pixels: state the approximate position, the background colour on which they appear (red, green, blue, white, black) and the colour of the pixels.